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Security

Security is the most important issue First Mercantile faces in making online account access available for our customers. Using industry standard security techniques ensures that your personal financial information remains confidential. First Mercantile uses security technologies such as: your personal User ID and password, encryption and firewalls. The combination of your User ID and password enables you to be uniquely identified to First Mercantile's family of websites. It is your responsibility to keep your password secure. You will also need to use a secure browser. Certain browsers have the ability to communicate securely by encrypting the information as it passes across the Internet. This method of communication is called Secure Socket Layer (SSL). First Mercantile requires the use of a secure browser before you connect to our online account access sites. Additionally, your information passes through a "firewall" which is a computer specifically designed to keep out unauthorized users.

Your Internet Browser - How to ensure that your session is secure!

Once you've downloaded and installed your browser, here's how you can check for yourself that your online account session is secure. As you browse through the resources available on the Internet, you'll notice that your browser's status bar changes with the Web page you have loaded. For example, check your Firefox browser for the security icon in the lower left corner of the browser. Microsoft displays the icon in the lower right corner of the browser window. You should see a pad lock graphic either locked or unlocked like this:

  Secure Non-Secure
Microsoft Internet Explorer Internet Explorer Closed Padlock N/A
Mozilla Firefox Firefox Closed Padlock N/A

You can also check the Internet page's security information to ensure that the certificate for the site you are visiting is authentic and valid.


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